Looking for something more specific?
Let Chateau de Glass create a custom design to fit your unique needs. Our team has extensive experience in creating multi-piece signs and decorative pieces for both residential and commercial spaces. Contact us to bring your vision to life.
When will my order arrive?
Our products are carefully crafted and made to order, which requires a meticulous production process. As a result, our estimated handling time is 5-15 business days from the date of your order. This is to ensure that each product is made to the highest quality standards and meets our customers' expectations. We appreciate your patience and understanding as we work to create a truly unique and beautiful piece for you.
Do you have questions about design, shipping, or purchasing?
At Chateau de Glass, we are dedicated to providing the best possible customer experience. If you have any questions about design, shipping, or purchasing, please don't hesitate to contact us. Our team is available to assist you and ensure that all your needs are met. Please reach out to us at customer@chateaudeglass.com.au or 0401 605 440, and we will be happy to answer any queries you may have.
Ordering with Chateau de Glass is easy and convenient! Simply follow these steps to place your order:
- Browse our website and select the products you wish to purchase
- Select your size, material, and colour (for Corten finish, select rust patina).
- Add the products to your cart, and proceed to checkout
- Enter your shipping and payment information, and review your order details
- Submit your order and wait for a confirmation email. Check your spam folder if you don't get a confirmation email within a few minutes
- Your order will be processed and shipped to you within 5-15 business days
- After your order has been shipped, we will send you an email with tracking information. If you do not receive the email, please check your spam folder or contact us to request a copy of your tracking details.
Need Help with your Order?
Our customer service team is here to help with any questions or concerns you may have during the ordering process. At Chateau de Glass, we specialise in creating unique and personalised products designed and manufactured to order. Whether you need custom sizing, material, or powder-coat colour options, we are happy to work with you to achieve your specific requirements. To get in touch, simply fill out our contact form or email customerservice@chateaudeglass.com.au. We look forward to hearing from you!